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Shipping policy

Shipping Policy

Effective Date: 11/2025

1. Overview

At Ivory Oak Interiors - Float Collection (owned by Ivory Oak Interiors LLC) (“we,” “us,” or “our”), we partner with a curated network of trusted supplier brands to offer high-quality home furnishings and décor. Because our products are sourced from multiple suppliers, shipping timelines, methods, and costs may vary by product and brand.


Our goal is to provide clear, transparent shipping expectations while ensuring a smooth delivery experience.

 

2. Shipping Destinations

We currently ship to:

  • United States (Lower 48 States)

Shipping to Alaska, Hawaii, U.S. territories, or international destinations may require a custom quote and is not guaranteed.

 

3. Shipping Costs

  • Shipping costs are calculated and displayed at checkout based on the product, delivery location, and shipping method.

  • Some products may qualify for free shipping, while others may require flat-rate or freight shipping depending on size, weight, and supplier requirements.

  • Any applicable shipping charges will always be shown before purchase — there are no hidden fees.

 

 

4. Order Processing Time

  • Orders are typically processed within 2–5 business days after payment confirmation.

  • Processing time is separate from shipping time and does not include transit duration.

  • Processing times may vary depending on the supplier, product availability, customization, or order volume.

  • Orders placed on weekends or holidays will begin processing on the next business day.

 

 

5. Estimated Delivery Time

Delivery timelines vary by product and supplier.

  • Standard parcel shipments: 

    Typically arrive within 5–14 business days after shipment, depending on supplier location and carrier transit times.

  • Large, heavy, or freight items: May require extended delivery timelines and scheduled delivery appointments.

Estimated delivery times are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, or supplier production schedules.

6. Shipping Methods & Carriers

Depending on the product, orders may ship via:

 

  • Standard carriers (UPS, FedEx, USPS, or similar)

  • Freight / LTL carriers for oversized or heavy items

Freight deliveries are typically curbside delivery unless otherwise stated. Additional services such as liftgate, inside delivery, or white-glove service may be available at an additional cost and must be arranged in advance.

7. Order Tracking

Once your order ships, you will receive an email with:

  • Tracking number

  • Carrier information (when available)

Some freight shipments may provide tracking after the carrier schedules delivery.

 

8. Delivery Inspections & Damage

  • Please inspect your delivery immediately upon arrival.

  • If visible damage is present, note it on the delivery receipt before signing and take photos.

  • For concealed damage, contact us within 48 hours of delivery with photos and order details.

Failure to report damage within the required timeframe may limit our ability to assist with claims.

 

9. Incorrect Addresses & Missed Deliveries

  • Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect addresses or missed delivery appointments may incur reshipping or restocking fees.

 

10. Shipping & Returns Relationship

Shipping costs are generally non-refundable unless the return is due to an error, damage, or defect confirmed by the supplier.

Return eligibility and restocking fees vary by product and supplier. Please review our Return & Refund Policy for full details.

 

11. Supplier-Specific Shipping Terms

Some products are shipped directly from our supplier partners and may have unique shipping requirements, lead times, or delivery methods. Any product-specific shipping details will be disclosed:

  • On the product page, or

  • At checkout, or

  • Via email after purchase (if scheduling is required)

 

12. Contact Information

If you have questions about shipping, delivery timelines, or order status, please contact us:

Contact Information:

Ivory Oak Interiors LLC

Ivory Oak Interiors - Float Collection

Phone: 207-407-5776

Business Email: support@ivoryoakinteriors.com

Business Address: 6 Ashley Drive, Gray, Maine 04039

 

13. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes take effect immediately upon posting.

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